Five inescapable office email clichés – and why we can’t escape them

Copylab Blog

Like haiku, football commentary and Tannoy announcements on the Tube, office email has a culture and vernacular all its own. We agonise over cc etiquette; we fume over wordy or bewilderingly brief messages; we dream of inbox zero.

And like all widely used languages, office email also boasts its own tacit meanings: a body of commonly accepted words and phrases that, though sprayed in the aroma of good intentions, can emit an underlying whiff of impatience, stress or downright scorn.

Below are five such phrases – idioms that have become so commonplace, an email can seem sloppy, even hostile, without them. But what do they *really* mean? And if effective, sincere communications is our goal, is there any way we can improve on them?

1. “I hope you’re well.”

Why we use it: On first glance, only the biggest churl could object to this. It is, surely, unambiguously positive…

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